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Company Contact
Email Phone
Toll-Free Website
Address
Platform Billing
VAR Status
Tenant ID
Created Last Seen
Portal logins and contacts for this company
NameEmailPhone StatusPrimaryVARLast Login
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Active licenses and registrations for this company
RefProductPlatformType BillingStatusUsersActivatedExpires
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Support tickets for this company
#SubjectProduct ContactStatusMessagesUpdated
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Emails sent to contacts at this company
TimeToSubject EventStatusHTTP
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Timestamped notebook — newest entries at top
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Dashboard

Subscribers -
Active: - Trial: -
Subscriptions -
Paid: - Trial: -
Resellers -
Active: -
Revenue -
Commissions: -

Recent Activity

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EventSourceByWhen

Recent Transactions

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CompanyProductAmountDate

Users

Name Email Status Role Admin Last Login

Active Resellers

CompanyVAR IDCommissionPlatformsStatus

Deactivated Resellers

CompanyVAR IDCommissionPlatformsStatus

Deleted Resellers

CompanyVAR IDCommissionPlatformsStatus

Reseller Users

ResellerNameEmailPrimaryStatus

Products

CodeNameBillingStatus

Service Fees

CodeNameTypeAmountStatus

Subscribers

CompanyEmailStatusVARCreated

Subscriptions

SubscriberProductStatusBillingExpires

Transactions

DateSubscriberTypeAmountCommissionVAR

Commissions

DateResellerAmountMethodStatusPeriod

Portal Settings

Domain Configuration

Settings scoped to each portal domain.

Ticket Auto-Close

Notifications

How Email Notifications Work

Liaison Central sends automated emails in two situations only:

  1. BC Registration — when a customer completes product registration from within Business Central, a welcome email is sent to the customer and an alert is sent to the Registration Alert To address below.
  2. New Support Ticket — when a customer submits a support ticket in the Liaison Central portal, a confirmation is sent to the customer and an alert is sent to the New Ticket Alert To address below.

Important — M365 controls two things we do not:

  • Sender display name — the name customers see in their inbox (e.g. "Liaison Admin", "Liaison Support") is set on the shared mailbox in Microsoft 365 Exchange Admin Center, not here.
  • Reply handling — when a customer replies to any email, that reply goes directly to the sending mailbox in M365. Your team monitors and responds from Outlook. Replies are not tracked in Liaison Central.

To change sender names or configure forwarding rules, go to Microsoft 365 Admin Center → Exchange → Recipients → Shared Mailboxes.

Administrative Email

Sends registration welcome emails to customers and registration alerts to your team.

Universal — same for all platforms. Display name set in M365.

Internal address notified when a BC registration completes

Tokens: {registrationId}, {companyName}

Support Email

Sends ticket confirmation emails to customers and new ticket alerts to your support team.

Sends ticket confirmations and reply notifications. Display name set in M365.

Internal address notified when a new support ticket is submitted

Tokens: {ticketId}, {subject}

Portal Settings

Domain Configuration

Settings scoped to each portal domain.

Ticket Auto-Close

Notifications

Administrative Email

Used for registration confirmations, access approvals, and set-password emails.

Universal — same for all platforms

Internal recipient for admin alerts

Tokens: {registrationId}, {companyName}

Support Email

Used for support ticket confirmations and reply notifications.

Sends ticket confirmations and reply notifications

Internal recipient for support ticket alerts

Tokens: {ticketId}, {subject}

Activity Log

DateEventSourceByDetails

Access Requests

NameEmailCompanyPlatformProductsStatusRequested

Customer Users

NameEmailCompanyPlatformRoleStatusLast Login

Support Tickets

TicketCompanySubjectProductStatusUpdated

BC Registrations

CompanyContactEmailProductStatusRegistration IDDate