Select a company
| Company | — | Contact | — |
| — | Phone | — | |
| Toll-Free | — | Website | — |
| Address | — | ||
| Platform | — | Billing | — |
| VAR | — | Status | — |
| Tenant ID | — | ||
| Created | — | Last Seen | — |
| Name | Phone | Status | Primary | VAR | Last Login | |
|---|---|---|---|---|---|---|
| Select a company | ||||||
| Ref | Product | Platform | Type | Billing | Status | Users | Activated | Expires |
|---|---|---|---|---|---|---|---|---|
| Select a company | ||||||||
| # | Subject | Product | Contact | Status | Messages | Updated |
|---|---|---|---|---|---|---|
| Select a company | ||||||
| Time | To | Subject | Event | Status | HTTP |
|---|---|---|---|---|---|
| Select a company | |||||
Dashboard
Users
| Name | Status | Role | Admin | Last Login |
|---|
Active Resellers
| Company | VAR ID | Commission | Platforms | Status |
|---|
Deactivated Resellers
| Company | VAR ID | Commission | Platforms | Status |
|---|
Deleted Resellers
| Company | VAR ID | Commission | Platforms | Status |
|---|
Reseller Users
| Reseller | Name | Primary | Status |
|---|
Products
| Code | Name | Billing | Status |
|---|
Service Fees
| Code | Name | Type | Amount | Status |
|---|
Subscribers
| Company | Status | VAR | Created |
|---|
Subscriptions
| Subscriber | Product | Status | Billing | Expires |
|---|
Transactions
| Date | Subscriber | Type | Amount | Commission | VAR |
|---|
Commissions
| Date | Reseller | Amount | Method | Status | Period |
|---|
Portal Settings
Domain Configuration
Settings scoped to each portal domain.
Ticket Auto-Close
Notifications
How Email Notifications Work
Liaison Central sends automated emails in two situations only:
- BC Registration — when a customer completes product registration from within Business Central, a welcome email is sent to the customer and an alert is sent to the Registration Alert To address below.
- New Support Ticket — when a customer submits a support ticket in the Liaison Central portal, a confirmation is sent to the customer and an alert is sent to the New Ticket Alert To address below.
Important — M365 controls two things we do not:
- Sender display name — the name customers see in their inbox (e.g. "Liaison Admin", "Liaison Support") is set on the shared mailbox in Microsoft 365 Exchange Admin Center, not here.
- Reply handling — when a customer replies to any email, that reply goes directly to the sending mailbox in M365. Your team monitors and responds from Outlook. Replies are not tracked in Liaison Central.
To change sender names or configure forwarding rules, go to Microsoft 365 Admin Center → Exchange → Recipients → Shared Mailboxes.
Administrative Email
Sends registration welcome emails to customers and registration alerts to your team.
Universal — same for all platforms. Display name set in M365.
Internal address notified when a BC registration completes
Tokens: {registrationId}, {companyName}
Support Email
Sends ticket confirmation emails to customers and new ticket alerts to your support team.
Sends ticket confirmations and reply notifications. Display name set in M365.
Internal address notified when a new support ticket is submitted
Tokens: {ticketId}, {subject}
Portal Settings
Domain Configuration
Settings scoped to each portal domain.
Ticket Auto-Close
Notifications
Administrative Email
Used for registration confirmations, access approvals, and set-password emails.
Universal — same for all platforms
Internal recipient for admin alerts
Tokens: {registrationId}, {companyName}
Support Email
Used for support ticket confirmations and reply notifications.
Sends ticket confirmations and reply notifications
Internal recipient for support ticket alerts
Tokens: {ticketId}, {subject}
Activity Log
| Date | Event | Source | By | Details |
|---|
Access Requests
| Name | Company | Platform | Products | Status | Requested |
|---|
Customer Users
| Name | Company | Platform | Role | Status | Last Login |
|---|
Support Tickets
| Ticket | Company | Subject | Product | Status | Updated |
|---|
BC Registrations
| Company | Contact | Product | Status | Registration ID | Date |
|---|